Order Information

 

3 Easy Ways to Shop!

1 - Order Online 24 Hours a Day Seven Days a Week 

You do not need to create an account in order to make a purchase, however, if you do there are definite benefits: You will automatically start earning Muscle Bucks for every online purchase; you will be able to earn more Muscle Bucks in a variety of ways that can save you BIG $ on future orders; and, you will also be able to log in to track your order and see your order history. 

We Guarantee 100% confidentiality and the proper handling of your personal information!  We utilize RackSpace servers, which are continually monitored, firewall protected and updated with the latest patches and upgrades by the most advanced server engineers and IT professionals in the industry. We have strong SSL encryption, and we utilize a third party security service to protect this site, so you can feel secure and confident shopping with us! 
 

2 - Order By Toll-Free Phone  
800-487-7171 Toll Free inside the USA
603-433-6565

Customer Service Representatives are available to assist you with your purchase during office hours:
Monday - Friday 8:00 a.m. to 5:00 p.m. (EST) 

*Please note that our toll-free telephone line is for placing orders only. If you have any questions please contact the Customer Service Department We want you to make well-informed purchases so we welcome all inquiries & we will respond to all of your questions in a timely fashion via e-mail.

3 - Order By Mail 
Mail in your order, including appropriate shipping fee, along with your full shipping address & check or money order made payable to A&Z Holistic.:

Fitness First U.S.A.
547 Long Point Road
Suite 102
Mount Pleasant, SC 29464


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Shipping Options and Fees

Most orders shipped with 24 business hours of receipt.  
Orders received after 4:30pm (EST) on Fridays will be shipped the following Monday morning.

 FREE SHIPPING ON ALL ORDERS OVER $250!
Our Everyday LOW, FLAT FREIGHT FEES apply to all orders.
Why pay expensive shipping rates elsewhere?
We ALWAYS ship your order for just one low rate!


At checkout you will be given shipping options that apply to your order's shipping address.  All estimated in-transit times below do not include the day of pick-up, weekend days & Federal Holidays.  Be sure to provide us with your e-mail address at Check-Out.  The Tracking Number for your order will be automatically emailed to you once your shipment has been picked up by the carrier. If you were logged into your account at the point of purchase, you can also log back in at any time to track your order.

Standard Shipping: 1-5 business days. Flat Shipping Fee for Any Size Order Shipped within the Contiguous United States - $7.00.  (An additional $1.75 insurance fee is automatically added to all orders with a value between $60.00 and $250.00)  Your order will be shipped via UPS -OR- the U.S. Postal Service, determined by our warehouse based on the weight of the package and the distance in-transit.  This UPS Zone Map below indicates the estimated number of days that a Standard Ground Service package will be in-transit.  This map is also a good representation of Standard Service shipments in-transit via U.S. Postal Service. 

upsmap 
UPS Logo
We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your UPS driver's discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label. 


Express Shipping: 1-3 business days. Flat Shipping Fee for Any Size Order Shipped within the Contiguous United States - $12.50.  (An additional $1.75 insurance fee is automatically added to all orders with a value between $60.00 and $250.00) Your order will be shipped via UPS 3-Day Select or other service that will meet the shipping window requirement.  This service is recommended only for customers west of the Mississippi, since most deliveries to addresses east of the Mississippi via Standard Shipping are made within 2-3 days.   With UPS Three-Day Service, your package will be delivered on the 3rd business day following the day of pick up, not including any weekend or holiday days.

Military orders (APO/FPO/DPO). We have been shipping military orders since 1997. You will be impressed by our speed of shipping and delivery! All military orders ship via Priority Mail.  Most military packages are delivered within 3-10 business days, depending on the level of service provided by the Military Postal Service to your location.

  • Flat Shipping Fee for Any Size Order Shipped to U.S. military addresses ending in AE $11.25.  
  • Flat Shipping Fee for Any Size Order Shipped to U.S. military addresses ending in AA/AP $11.75 
    (An additional $3.25 insurance fee is automatically added to all U.S. Military APO/FPO orders with a value between $60.00 and $250.00) 

Note: The 4-digit ZIP code extension is now required for all military addresses. Please make sure to enter this extension when placing your order to help ensure your package arrives as quickly as possible.

There is no need to enter the actual city, state, or country where you are located. Enter APO, DPO, or FPO for the city and AA, AP, or AE for the state.

Example:
Your Name
Address Line 1
Address Line 2 (if needed)
City (APO, DPO -or- FPO), State (AA, AP -or- AE) 00000-0000 (ZIP code for your location)
USA

Flat Shipping Fee for Any Size Order Shipped to Alaska, Hawaii, Puerto Rico and Guam - $12.00.  All orders to these locations are shipped via Priority Mail.  (An additional $1.75 insurance fee is automatically added to all orders with a value between $60.00 and $250.00)
 

Special Note Regarding all APO/FPO Military Address Shipments
We want you to receive your order in the timeliest fashion!  Please note that in our shipping your order via U.S. Priority Mail, you must first allow 1-3 days in-transit time for your package to reach the APO/FPO Station. From the point your package reaches the APO/FPO Station, delivery  is then in the hands of the military mail system.  Depending on your location and the level of service provided by the APO/FPO mail system to your region, forwarding time will range from a few days to several weeks. We cannot help speed up this process. Sorry!

When placing your order, please be sure to provide us with your complete, current shipping address, and let us know of any applicable mail restrictions with regard to the weight, size and/or dimension of packages shipped to your region.

If you have not received your package by the 45th day fromt he date your order was shipped from our warehouse, we can initiate a trace on your shipment through U.S.P.S., and also request a look into the efficiency of your local mail room. Only at this point is the reshipment of your order a viable option. Due to U.S.P.S. regulations, we cannot initiate any action prior to this 45-day window.

On or after the 45th day from the date your order was shipped, you may reach our Customer Service Department to discuss the status of your shipment between the hours of 9am-5pm (EST) Monday through Friday by calling (603) 433-6565.

Regrets...Absolutely No Claims/Traces for Reshipments & Refunds can be filed after the 75th Day following the Date Your Order was Shipped.



Competitive Pricing Policy

Our Policy is to Meet or Beat Major Online Competitive Offers!
If you find another company with a better deal we will gladly match that offer and give you the same shipped price … -AND- you will also EARN VALUABLE MUSCLE BUCKS for that purchase WITH US!  We will match the competitor’s total cart price, which includes their merchandise sub-total plus their shipping fee.  Item(s) must be the exact size and version of the one carried at FitnessFirstUSA.com  

If you would like to request a competitive price adjustment, please contact us Monday through Friday, 9am – 5pm EST at (800) 487-7171 or by email at pricematch@fitnessfirstusa.com.  There will be limited times when we will choose not to match an offer.


International Shipping

International Shipping
Fitness First USA is pleased to offer international shipping via our partner GlobalShopex.com.

Simply add any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically transfer to the GlobalShopex cart. You may pay with International credit cards, PayPal, SafetyPay, Bank wire transfers, Money Gram or other local forms of payment. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868

Please note that free shipping offers, including express exchanges, apply to orders with U.S. billing addresses only. U.S. orders with international billing addresses will be processed through the international checkout system and are subject to any applicable shipping expenses.

INTERNATIONAL SHIPPING TRANSIT TIMES:

We will ship your order to your international address as quickly as possible.

STANDARD SHIPPING:
Arrives to your address in approximately 10-20 business days.

PRIORITY SHIPPING:
Arrives to your address in approximately 4-10 business days


*Please keep in mind that transit times are estimated and are not guaranteed. Thank you in advance for understanding that we are not responsible for delays by customs, or other circumstance that may delay your order. Please be assured that your order is very important to us and we will ship to your doorstep as soon as possible!
 

You may also contact GlobalShopex using any of these local International Customer Service Phone Numbers:  

Australia (Sydney) Tel: (612) 9037 0252 France (Paris) Tel: (01) 7666 0593
United Kingdom Tel: (020) 3371 9380 Mexico (DF) Tel: (52) 5553512656
Japan (Tokyo) Tel: (3) 4520 9639 Brazil (Sao Paulo) Tel: (55) 213958 1440
Spain (Madrid) Tel: (91) 829 5114 Peru (Lima) Tel: (51) 17087236
South Africa Tel: (27 10) 500-2487 Colombia (Bogota) Tel: (1) 508 2859
Canada (Toronto) Tel: (416) 840 5719 Chile (Santiago) Tel: (56)2 29382628


INTERNATIONAL RETURN POLICY:
Due to lengthy transit times and potential customs issues, at this time we are unable to accept returns and/or exchanges from locations outside the Continental United States.

 


Payment Options

 visa mastercardamexdiscover

Payment by Credit Card

We accept the following credit cards:

  • Master Card
  • Visa
  • American Express
  • Discover
  • Bank Debit Cards with the MasterCard or Visa logos

Payment by Money Order - The money order must be in U.S. funds and drawn on a U.S. bank. 

Personal Checks - accepted in the mail within the following parameters:

  • The check must be in U.S. funds drawn on a U.S. bank
  • The check must have your full name, address, and phone number pre-printed on the face of the check (no "starter checks" will be accepted)
  • Your telephone number must also be pre-printed or hand-written onto the face of the check
  • If adequate funds are not available in your checking account to cover payment for your order on the day that it is processed, we reserve the right to 1) decline the order, or 2) hold your check for deposit until adequate funds are available - in this case, once your check has been deposited, your order will be held 7-10 days before it is released for shipment, in order to allow sufficient time to clear your check.
  • C.O.D. is not available.

Sales Tax

None of the products sold by Extreme Forces U.S.A. Inc./Fitness First U.S.A. are considered taxable items in New Hampshire at this time.


Privacy Policy

We respect your privacy!   Extreme Forces U.S.A. Inc./Fitness First U.S.A. does not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms or email lists.  Any and all information you give to Fitness First U.S.A. will be held with the utmost care in order to safeguard your privacy, and will not be used in ways that you have not consented to.  If you have any questions, please don't hesitate to let us know!


Returns

We do not accept the return of any merchandise that has been opened.
Unopened merchandise returned in perfect, saleable condition can be returned for a full refund of the original purchase price - not including original shipping fee - within 30 days of the purchase date. Absolutely no product returns will be accepted after 30 days. All returns are shipped back to our warehouse at the customer's expense. We recommend that you do insure your Return Shipment to ensure proper delivery.

*A 25% restocking fee will be billed for any shipments that are refused and returned to our warehouse.

A Return Authorization Number (RAN) Must Accompany All Returns.
Your Return Authorization Number must be clearly indicated on the exterior of the case in which your return is packed - please do not deface the actual product. Our warehouse will refuse receipt of any returns that are not clearly marked with a Return Authorization Number. To request a Return Authorization Number, please call (603) 433-6565, Monday - Friday from 9am-5pm, or you may email your request to: info@fitnessfirstusa.com

No Returns will be accepted on All Overstock & Inventory Reduction Specials
"Steals & Deals" Overstock & Inventory Reduction Specials are clearly marked as such on our website. All Sales on These Products are Final.


Legal Notices

Any litigation, dispute, or other claim which may arise from the purchase, sale, advice or involvement with EXTREME FORCES U.S.A. INC. shall be settled in accordance with the laws of the United States of America and particularly the State of Delaware.