Shipping & Returns
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We do not accept the return of any merchandise that has been opened.
Unopened merchandise returned in perfect, saleable condition can be returned for a full refund of the original purchase price - not including original shipping fee - within 30 days of the purchase date. Absolutely no product returns will be accepted after 30 days. All returns are shipped back to our warehouse at the customer's expense. We recommend that you do insure your Return Shipment to ensure proper delivery.
A Return Authorization Number (RAN) Must Accompany All Returns.
Your Return Authorization Number must be clearly indicated on the exterior of the case in which your return is packed - please do not deface the actual product. Our warehouse will refuse receipt of any returns that are not clearly marked with a Return Authorization Number. To request a Return Authorization Number, please call (603) 433-6565, Monday - Friday from 9am-5pm, or you may email your request to: firstname.lastname@example.org
No Returns will be accepted on All Overstock & Inventory Reduction Specials
"Steals & Deals" Overstock & Inventory Reduction Specials are clearly marked as such on our website. All Sales on These Products are Final.
Fitness First USA is pleased to offer international shipping via our partner GlobalShopex.com.
Please note that free shipping offers, including express exchanges, apply to orders with U.S. billing addresses only. U.S. orders with international billing addresses will be processed through the international checkout system and are subject to any applicable shipping expenses.
Below is a list of countries we currently ship to:
*Note - Countries shipped to may change without notice
|Canary Island||Grenada||Macau||Pakistan||St. Martin|
|Albania||Cayman Islands||Guadeloupe||Macedonia||Palau||St. Thomas|
|Alergia||Channel Islands||Madagascar||Panama||St. Vincent|
|American Samoa||Chile||Guatemala||Malawi||Papua New Guinea||Suriname|
|Anguilla||Cook Islands||McDonald Islands||Mali||Philippines||Switzerland|
|Barbuda||Cote Divoire||Hong Kong||Marshall Islands||Portugal||Taiwan|
|Bahamas||Dominica||Isle of Man||Moldova||San Marino||Tunisia|
|Bahrain||Dominican Republic||Israel||Monaco||Saudi Arabia||Turkey|
|Belarus||El Salvador||Japan||Montserrat||Serbia and Montenegro||United Arab Emirates|
|Belgium||Equatorial Guinea||Jersey||Morocco||Sierra Leone||United Kingdom|
|Bermuda||Falkland Islands (Malvinas)||Kazakhstan||Namibia||Slovak Republic||Uruguay|
|Bosnia and Herzegovina||Fiji||Kiribati||Netherlands||Slovenia||Uzbekistan|
|Botswana||Finland||Korea||Netherlands Antilles||Solomon Islands||Vatican City State|
|Bouvet Island||France||Kuwait||New Caledonia||Somalia||Venezuela|
|Brazil||French Guiana||Kyrgyzstan||New Zealand||South Africa||Vietnam|
|British Virgin Islands||French Polynesia||Nicaragua||South Georgia||Virgin Islands|
|Brunei Darussalam||Latvia||Nigeria||Spain||Western Samoa|
|Burkina Faso||Gambia||Lesotho||Norfolk Island||St. Barts||Zimbabwe|
|Caicos Islands||Germany||Northern Islands||St. Eustatius|
INTERNATIONAL SHIPPING TRANSIT TIMES:
We will ship your order to your international address as quickly as possible.
Arrives to your address in approximately 10-20 business days.
Arrives to your address in approximately 4-10 business days
*Please keep in mind that transit times are estimated and are not guaranteed. Thank you in advance for understanding that we are not responsible for delays by customs, or other circumstance that may delay your order. Please be assured that your order is very important to us and we will ship to your doorstep as soon as possible!
You may also contact GlobalShopex using any of these local International Customer Service Phone Numbers:
|Australia (Sydney) Tel: (612) 9037 0252||France (Paris) Tel: (01) 7666 0593|
|United Kingdom Tel: (020) 3371 9380||Mexico (DF) Tel: (52) 5553512656|
|Japan (Tokyo) Tel: (3) 4520 9639||Brazil (Sao Paulo) Tel: (55) 213958 1440|
|Spain (Madrid) Tel: (91) 829 5114||Peru (Lima) Tel: (51) 17087236|
|South Africa Tel: (27 10) 500-2487||Colombia (Bogota) Tel: (1) 508 2859|
|Canada (Toronto) Tel: (416) 840 5719||Chile (Santiago) Tel: (56)2 29382628|
INTERNATIONAL RETURN POLICY:
Due to lengthy transit times and potential customs issues, at this time we are unable to accept returns and/or exchanges from locations outside the Continental United States.