Shipping & Returns

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Returns

We do not accept the return of any merchandise that has been opened.
Unopened merchandise returned in perfect, saleable condition can be returned for a full refund of the original purchase price - not including original shipping fee - within 30 days of the purchase date. Absolutely no product returns will be accepted after 30 days. All returns are shipped back to our warehouse at the customer's expense. We recommend that you do insure your Return Shipment to ensure proper delivery.

A Return Authorization Number (RAN) Must Accompany All Returns.
Your Return Authorization Number must be clearly indicated on the exterior of the case in which your return is packed - please do not deface the actual product. Our warehouse will refuse receipt of any returns that are not clearly marked with a Return Authorization Number. To request a Return Authorization Number, please call (603) 433-6565, Monday - Friday from 9am-5pm, or you may email your request to: [email protected]

No Returns will be accepted on All Overstock & Inventory Reduction Specials
"Steals & Deals" Overstock & Inventory Reduction Specials are clearly marked as such on our website. All Sales on These Products are Final.

International Shipping
Fitness First USA is pleased to offer international shipping via our partner GlobalShopex.com.

Simply add any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically transfer to the GlobalShopex cart. You may pay with International credit cards, PayPal, SafetyPay, Bank wire transfers, Money Gram or other local forms of payment. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at [email protected] or 786-391-4868

Please note that free shipping offers, including express exchanges, apply to orders with U.S. billing addresses only. U.S. orders with international billing addresses will be processed through the international checkout system and are subject to any applicable shipping expenses.


Below is a list of countries we currently ship to:
*Note - Countries shipped to may change without notice


  Canada Greenland Luxembourg Oman St. Lucia
  Canary Island Grenada Macau Pakistan St. Martin
Albania Cayman Islands Guadeloupe Macedonia Palau St. Thomas
Alergia Channel Islands   Madagascar Panama St. Vincent
American Samoa Chile Guatemala Malawi Papua New Guinea Suriname
Andorra China Guernsey Malaysia Paraguay Swaziland
Angola Colombia Haiti Maldives Peru Sweden
Anguilla Cook Islands McDonald Islands Mali Philippines Switzerland
Antigua Costa Rica Honduras Malta Poland Tahiti
Barbuda Cote Divoire Hong Kong Marshall Islands Portugal Taiwan
Argentina Croatia Hungary Martinique   Thailand
Armenia Cuba Iceland Mauritania Qatar Timor-Leste
Aruba Curacao India Mauritius Reunion Togo
Australia Cyprus Indonesia Mayotte Romania Tonga
Austria Czech Republic Iraq Mexico Russia Trinidad
Azerbaijan Denmark Ireland Micronesia Saint Pierre Tobago
Bahamas Dominica Isle of Man Moldova San Marino Tunisia
Bahrain Dominican Republic Israel Monaco Saudi Arabia Turkey
Bangladesh Ecuador Italy Mongolia Scotland (UK)  
Barbados Egypt Jamaica Montenegro Senegal Ukraine
Belarus El Salvador Japan Montserrat Serbia and Montenegro United Arab Emirates
Belgium Equatorial Guinea Jersey Morocco Sierra Leone United Kingdom
Belize Estonia Jordan Mozambique Singapore  
Bermuda Falkland Islands (Malvinas) Kazakhstan Namibia Slovak Republic Uruguay
Bolivia Faroe Islands Kenya Nepal Slovakia  
Bosnia and Herzegovina Fiji Kiribati Netherlands Slovenia Uzbekistan
Botswana Finland Korea Netherlands Antilles Solomon Islands Vatican City State
Bouvet Island France Kuwait New Caledonia Somalia Venezuela
Brazil French Guiana Kyrgyzstan New Zealand South Africa Vietnam
British Virgin Islands French Polynesia   Nicaragua South Georgia Virgin Islands
Brunei Darussalam   Latvia Nigeria Spain Western Samoa
Bulgaria Gabon Lebanon Niue Sri Lanka Zambia
Burkina Faso Gambia Lesotho Norfolk Island St. Barts Zimbabwe
Burundi Georgia Liberia   St. Croix  
Caicos Islands Germany   Northern Islands St. Eustatius  
Cambodia Gibraltar Liechtenstein   St. John  
Cameroon Greece Lithuania Norway St. Kitts-Nevis  

 

 

INTERNATIONAL SHIPPING TRANSIT TIMES:

We will ship your order to your international address as quickly as possible.

STANDARD SHIPPING:
Arrives to your address in approximately 10-20 business days.

PRIORITY SHIPPING:
Arrives to your address in approximately 4-10 business days

*Please keep in mind that transit times are estimated and are not guaranteed. Thank you in advance for understanding that we are not responsible for delays by customs, or other circumstance that may delay your order. Please be assured that your order is very important to us and we will ship to your doorstep as soon as possible!


You may also contact GlobalShopex using any of these local International Customer Service Phone Numbers:

 
Australia (Sydney) Tel: (612) 9037 0252 France (Paris) Tel: (01) 7666 0593
United Kingdom Tel: (020) 3371 9380 Mexico (DF) Tel: (52) 5553512656
Japan (Tokyo) Tel: (3) 4520 9639 Brazil (Sao Paulo) Tel: (55) 213958 1440
Spain (Madrid) Tel: (91) 829 5114 Peru (Lima) Tel: (51) 17087236
South Africa Tel: (27 10) 500-2487 Colombia (Bogota) Tel: (1) 508 2859
Canada (Toronto) Tel: (416) 840 5719 Chile (Santiago) Tel: (56)2 29382628


INTERNATIONAL RETURN POLICY:

Due to lengthy transit times and potential customs issues, at this time we are unable to accept returns and/or exchanges from locations outside the Continental United States.