Need to know more info about shipping?

Shipping Options and Fees

Most orders shipped with 24 business hours of receipt.  
Orders received after 4:30pm (EST) on Fridays will be shipped the following Monday morning.

At checkout you will be given shipping options that apply to your order's shipping address.  All estimated in-transit times below do not include the day of pick-up, weekend days & Federal Holidays.
 Be sure to provide us with your e-mail address at Check-Out.  The Tracking Number for your order will be automatically emailed to you once your shipment has been picked up by the carrier.
If you were logged into your account at the point of purchase, you can also log back in at any time to track your order.
If you completed your order as a guest, you can use the Order Status bottom at the bottom of any page to find the status and tracking number.

Standard UPS Ground Service Map


We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home.
If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area,
but it is solely up to your UPS driver's discretion whether or not to require a signature.
This also applies to any special shipping instructions that you have asked us to include on your shipping label.

Standard USPS Priority Mail Service Map

 

Shipping Fees

Standard to US addresses
$6.99 Shipping for orders under $75 and less than 20lb
Free Shipping
On order over $75 and less than 20lb
Actual Shipping Cost on orders over 20lb

USPS Priority Mail to AE Military addresses
$12.99 Shipping for orders under $75 and less than 20lb
$16.99 Shipping for orders over $75 and 20lb-40lb
Free Shipping
On order over $75 and less than 20lb

USPS Priority Mail to AA Military addresses
$11.99 Shipping for orders under $75 and less than 20lb
$15.99 Shipping for orders over $75 and 20lb-40lb
Free Shipping
On order over $75 and less than 20lb

USPS Priority Mail to AP Military addresses
$14.99 Shipping for orders under $75 and less than 20lb
$17.99 Shipping for orders over $75 and 20lb-40lb
Free Shipping
On order over $75 and less than 20lb

USPS Priority Mail to HI
$12.99 Shipping for orders under $75 and less than 20lb
$16.99 Shipping for orders over $75 and 20lb-40lb
Free Shipping
On order over $75 and less than 20lb

 USPS Priority Mail to AK, PR, GU
$14.99 Shipping for orders under $75 and less than 20lb
Free Shipping
On order over $75 and less than 20lb

For orders AA, AE, AP, AK, and HI
Actual Shipping Cost on orders over 40lb

APO/FPO Military Address Shipments

We want you to receive your order in the timeliest fashion!  Please note that in our shipping your order via U.S. Priority Mail, you must first allow 1-3 days in-transit time for your package to reach the APO/FPO Station. From the point your package reaches the APO/FPO Station, delivery  is then in the hands of the military mail system.  Depending on your location and the level of service provided by the APO/FPO mail system to your region, forwarding time will range from a few days to several weeks. We cannot help speed up this process. Sorry!

When placing your order, please be sure to provide us with your complete, current shipping address, and let us know of any applicable mail restrictions with regard to the weight, size and/or dimension of packages shipped to your region.

If you have not received your package by the 45th day fromt he date your order was shipped from our warehouse, we can initiate a trace on your shipment through U.S.P.S., and also request a look into the efficiency of your local mail room. Only at this point is the reshipment of your order a viable option. Due to U.S.P.S. regulations, we cannot initiate any action prior to this 45-day window.

On or after the 45th day from the date your order was shipped, you may reach our Customer Service Department to discuss the status of your shipment between the hours of 9am-5pm (EST) Monday through Friday by calling (603) 433-6565.

Regrets...Absolutely No Claims/Traces for Reshipments & Refunds can be filed after the 75th Day following the Date Your Order was Shipped.

Note: The 4-digit ZIP code extension is now required for all military addresses. Please make sure to enter this extension when placing your order to help ensure your package arrives as quickly as possible.

There is no need to enter the actual city, state, or country where you are located.
Enter APO, DPO, or FPO for the city and AA, AP, or AE for the state.

Example:
Your Name
Address Line 1
Address Line 2 (if needed)
City (APO, DPO -or- FPO), State (AA, AP -or- AE) 00000-0000 (ZIP code for your location)
USA


International Shipping Transit Times

Fitness First USA is pleased to offer international shipping via our partner GlobalShopex.com.

Simply add any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically transfer to the GlobalShopex cart. You may pay with International credit cards, PayPal, SafetyPay, Bank wire transfers, Money Gram or other local forms of payment. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868

Please note that free shipping offers, including express exchanges, apply to orders with U.S. billing addresses only. U.S. orders with international billing addresses will be processed through the international checkout system and are subject to any applicable shipping expenses.

We will ship your order to your international address as quickly as possible.

STANDARD SHIPPING:
Arrives to your address in approximately 10-20 business days.

PRIORITY SHIPPING:
Arrives to your address in approximately 4-10 business days

*Please keep in mind that transit times are estimated and are not guaranteed. Thank you in advance for understanding that we are not responsible for delays by customs, or other circumstance that may delay your order. Please be assured that your order is very important to us and we will ship to your doorstep as soon as possible!


You may also contact GlobalShopex using any of these local International Customer Service Phone Numbers:

 
Australia (Sydney) Tel: (612) 9037 0252 France (Paris) Tel: (01) 7666 0593
United Kingdom Tel: (020) 3371 9380 Mexico (DF) Tel: (52) 5553512656
Japan (Tokyo) Tel: (3) 4520 9639 Brazil (Sao Paulo) Tel: (55) 213958 1440
Spain (Madrid) Tel: (91) 829 5114 Peru (Lima) Tel: (51) 17087236
South Africa Tel: (27 10) 500-2487 Colombia (Bogota) Tel: (1) 508 2859
Canada (Toronto) Tel: (416) 840 5719 Chile (Santiago) Tel: (56)2 29382628

INTERNATIONAL RETURN POLICY: Due to lengthy transit times and potential customs issues, at this time we are unable to accept returns and/or exchanges from locations outside the Continental United States.

 

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